Terms and Conditions

Effective Date: 09/11/2024

Last Updated: 09/04/2025

1. Introduction

Welcome to Cyber Sentinel Solutions Ltd (“Company”, “we”, “our”, or “us”). These Terms and

Conditions (“Terms”) govern your access to and use of our website and cybersecurity services. By using

our services, you agree to comply with these Terms. If you do not agree, you must not use our services.

2. Services Provided

We provide the following cybersecurity services:

Penetration Testing (external, internal, web, mobile)

Vulnerability Assessments

Red Teaming and Social Engineering

Regulatory and Compliance Audits

Security Consultancy

All services are performed in accordance with applicable UK laws and standards, including the UK

GDPR, NCSC guidance, and relevant UK cybersecurity frameworks.

3. Client Responsibilities

By engaging with our services, you agree to:

Provide accurate, lawful, and complete information as requested for security assessments.

Obtain prior authorisation from relevant stakeholders before requesting testing on systems or

infrastructure.

Use all security reports and advice responsibly, solely for internal improvement and risk

mitigation.

Comply with all applicable legislation, including the UK GDPR, the Network and Information

Systems Regulations 2018 (NIS Regulations), and the Computer Misuse Act 1990.

4. Confidentiality & Data Protection

All client information and test results are handled in strict confidence. We implement robust technical and

organisational measures to protect data in line with the UK GDPR and our [Privacy Policy].

Confidentiality obligations continue after the termination of any agreement unless otherwise required by

law.

5. Intellectual Property

All intellectual property rights in reports, methods, scripts, tools, and deliverables remain the property of

Cyber Sentinel Solutions Ltd unless otherwise agreed in writing. Clients are granted a limited, non-

transferable licence to use deliverables solely for internal security purposes.

6. Limitation of Liability

While we strive to provide accurate findings and security insights, cybersecurity testing is inherently

limited. Accordingly:

Our services are provided on a best-effort, informational basis.

We exclude liability for indirect, incidental, or consequential losses, including lost profits or

business disruption.

Our liability for direct losses is capped at the total amount paid for the relevant service.

Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any

other matter which cannot be excluded by law (per the Consumer Rights Act 2015).

7. Service Availability

We aim to ensure continued availability of our services, but we may suspend or withdraw services

temporarily for maintenance, upgrades, or security enhancements without notice.

8. Force Majeure

We are not liable for failure or delay in performing our obligations due to events beyond our reasonable

control, including but not limited to cyberattacks, natural disasters, power outages, or changes in law or

regulation.

9. Governing Law & Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any

disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Amendments

We may update these Terms periodically to reflect changes in legal requirements or our services.

Continued use of our services constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us at:

Cyber Sentinel Solutions Ltd

Bristol, England

📧 Email: support@cybersentinelsolutionsltd.co.uk

📞 Phone: 08008620258